Refund & Cancellation Policy

1. Order Cancellation (Before Shipping)

You may cancel your order free of charge before it has been shipped.

To cancel, contact us as soon as possible at info@bluebiome.net.

2. Refund Eligibility

• Cancellation within the 14-day withdrawal period
• Product is defective or incorrect

3. Product Inspection and Packaging

• Customers may open packaging and inspect products to the extent reasonably necessary to establish their nature, characteristics, and functioning.
• A product does not automatically lose its withdrawal eligibility because its packaging has been opened.
• However, the customer may be responsible for any diminished value resulting from handling beyond what is reasonably necessary for such inspection, where permitted by law.
• Original packaging is recommended for safe transportation but is not an absolute condition for exercising statutory withdrawal rights.

4. Refund Process

Returned items are inspected upon receipt.

Refunds will be processed without undue delay and within 14 days after Blue Biome receives the withdrawal notification.

For physical goods, Blue Biome may withhold reimbursement until the returned goods have been received or the customer provides evidence of having sent them back, whichever occurs first, as permitted by law.

Refunds will ordinarily be made using the same payment method used for the original purchase, unless another method is expressly agreed.

No refund-processing fee will be charged to the customer.

5. Shipping Costs

• When a customer validly withdraws from a purchase, Blue Biome will reimburse the relevant payments received, including the original standard delivery cost when required by law.
• If the customer selected a delivery method more expensive than the least expensive standard delivery offered, the additional cost of the premium delivery method need not be refunded.
• For partial returns, any reimbursement of the original delivery cost will be determined in accordance with applicable law.
• When returning a non-defective product under the statutory right of withdrawal, the customer is responsible for the direct cost of return shipping, provided this responsibility was communicated before purchase and unless Blue Biome has agreed otherwise.
• If a return results from a defective, damaged, or incorrectly supplied product, Blue Biome will cover the necessary return costs as required by law.

6. Damaged Shipments

If a product arrives damaged, contains missing components, is defective, or differs materially from what was ordered, customers should contact:

info@bluebiome.net

Please include the order reference and an explanation of the issue. Photographs may help us resolve the matter but are not an absolute requirement for exercising statutory rights.

Customers should notify Blue Biome within a reasonable time after discovering a defect. Under Norwegian law, a complaint submitted within two months of discovery is always considered timely.